Refund policy

HYPERO | Returns & Replacements

The Quality Management Policy

Every HYPERO piece is custom-printed specifically for you. To maintain our commitment to low-waste production, all sales are final. We do not accept returns or exchanges for size issues, color preference, or "change of mind." Please consult our Size Chart carefully before completing your purchase.

Damages & Defects

We only replace items if they are defective, damaged, or if you received the incorrect product.

Reporting Window: You must inspect your order upon reception and contact us within 48 hours of delivery.
Mandatory Proof: To process a replacement, you must provide a clear, uncut unboxing video and high-resolution photos showing the defect and the original packaging.
Contact: Email your proof to aslicharmin@gmail.com. Claims without video proof cannot be processed as per our fulfilment partner's guidelines.

Replacements & "Keep It" Policy

If your claim is approved, we won't ask you to ship the item back to us (saving you the hassle).

Evaluation: Once we approve the defect via email, we will initiate a brand-new replacement at no extra cost to you.
The Original Item: You may keep the original item or donate it.
Timeline: Your new piece will be shipped within our standard production window (5-10 business days).

Refunds

Refunds are only issued if a replacement for a defective item is unavailable.

Approved refunds are processed to your original payment method within 7–10 business days.
Please note that your bank or credit card company may require additional time to post the transaction. If 15 business days have passed since approval, contact us at aslicharmin@gmail.com.

Exclusions

Sale Items & Gift Cards: These are strictly non-returnable and non-refundable.
Unauthorized Returns: Items sent back to us without a prior approved return request will not be accepted or refunded.